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(A)About this practice

About this practice.

Ivybridge Counselling is an independent, sole-trader counselling practice operated by Ifra Khan from East London. Sessions are delivered online to clients across the UK.

I founded Ivybridge Counselling because I kept meeting people who fell into the same gap. Friends who had separated and were waiting months for NHS counselling that never quite arrived in time. Colleagues who were grieving long after the casseroles had stopped. Clients in earlier roles who needed a steady, structured space to think through a relocation, a career change, or the quieter shifts that come with reaching a turning point — and who couldn't find a practice that worked the way they needed it to.

I trained through accredited counselling pathways in the UK and have continued to practise, take regular professional supervision, and develop the life-transitions work that now defines this practice. Before founding Ivybridge in 2023, I worked across both voluntary-sector and private settings, which is where I came to understand the gap most clearly: the difference between what a transition needs and what most provision is built to offer.

The practice is deliberately small. I take a maximum of eight active clients at any one time. That number isn't a marketing constraint or an artificial scarcity — it's the maximum caseload at which I can hold each engagement with the attention the model promises. When the caseload is full, new enquiries go onto a short waiting list, and I am honest about timings.

The clients I work with are usually somewhere in the long middle of a transition. Not the first acute weeks after a separation or a loss, when other kinds of support tend to be more appropriate, but the months and years that follow — when the world has moved on and the adjustment is still quietly underway. The kind of work that needs structure but not a worksheet. A clear thread but not a script.

Ivybridge takes its name from a small South Devon market town I have always associated with the in-between — a place between Dartmoor and the sea, neither one nor the other, with its own quiet character. That felt like the right name for a practice built for the in-between of a life.

If you are considering reaching out, the recommended first step is a Discovery Conversation. It is a single 60-minute session designed to give us both space to consider, without pressure, whether this practice is the right fit before any longer engagement is agreed.

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(A.1)How this practice operates

Four principles.

Structured engagements, finite scope

Every engagement is a defined number of sessions for a fixed total fee. No rolling commitment, no automatic continuation, no escalation of scope without explicit re-booking.

A small caseload, by design

A maximum of eight active clients at any one time — a deliberate decision to protect the quality of attention each engagement receives.

Within a clear scope

This practice works specifically with life transitions, relationship change, and family adjustment. Clients whose needs sit outside this scope are signposted to appropriate qualified providers.

Personally delivered

Every session, every written intake, every session summary is delivered by me personally. No subcontracted counsellors, no associate practitioners — one practitioner across the whole engagement.

(A.2)Credentials

Credentials and professional standing.

I trained through accredited UK counselling pathways and continue to develop my practice through structured continuing professional development each year — both general counselling skills training and focused work on the specific dynamics of life-transitions counselling. I take regular monthly professional supervision with a senior practitioner, in line with the standards expected of working counsellors in the UK.

Ivybridge Counselling operates as a sole trader business in the United Kingdom, registered for tax with HM Revenue and Customs. As a sole trader, I am personally responsible for the practice and for every engagement undertaken within it.

The practice is registered with the Information Commissioner's Office for the processing of personal data, and is fully GDPR and Data Protection Act 2018 compliant. Counselling-related personal data is treated as special category personal data under Article 9 of the UK GDPR and handled with the additional safeguards that classification requires. The full Privacy Notice is available on this site.

I hold professional liability insurance through a UK insurer specialising in counselling and psychotherapy practice cover. Evidence of cover is available to clients on reasonable request.

The practice operates from 3 Ernald Ave, London, E6 3AL. All sessions are delivered online via a secure video platform; there is no in-person practice room and no walk-in facility at the registered address.